Centralized Reservation

Centralized Reservation

Revenue center not a cost center

The classical, yet trendy channel to make a reservation, often the service is considered a cost center instead of a revenue center.The principal reason for this notion? - Inability to measure total inflow volume, unanswered volume, actionable volume, conversion % , AHT etc.

We at Revoptima ensure that your Centralized Reservation is the one-stop shop for all internal and external sales. It is important to note that even with the option to book online more and more guests are calling up the hotels to check rates. This (‘check rates’) is an opportunity and must be capitalized.

A reservation booked directly is commission free and comes with an opportunity to sell other services offered by hotels apart from rooms.


Our Commitment

  • Volume analysis - Measuring the number of calls and emails received, Discovering “Actual Volume” to be much higher than “Answered Volume” is often a startling realisation to our clients, Volume analysis is a prerequisite for defining the “Actual Universe”.
  • Workforce management - Allocating resources to answer the identified “Actual Volume”, this activity need to be tuned with “Opportunity Identification” for optimal spread of allocated resources.
  • Opportunity identification - Total volume,once measured need to be segregated into sales opportunities and concierge service, the sales opportunities then need to studied in detail for identify.
    1. Unadulatured information collection course
    2. Information dispense
    3. Sales pitch
  • Sales edge - We ensure a dialogue in conversation instead of a question answer pattern generally practiced, the run of mill sales pitch is no match to what we offer as our base service.
  • Objection Handling - The “Sales edge” often acts as a catalyst and triggers objection from the prospect, the untrained call takers avoid these objections and end with “no sale”, at Revotima we ensure that all objections from prospect are registered. For us all objections are opportunities to change the flow of conversation towards sale.
  • Retargeting - We are not content with only making a sale, we look for opportunities to make the sale bigger, so exploring more option like selling a higher room category or an additional service comes naturally to us.
  • Monitoring - Like in all our services we actively measure performance when it is actually happening and not afterward when the direction of the course can not be altered.
  • Audit - The mega evaluation of the performance to keep evolving with the flow.

Concierge Service & Passive Sales (Homestays)

By virtue of an Individual homestay owners all pre and post reservation guest requests need to be handled by you, often this monotonous activity chocks your available bandwidth.

At Revoptima we offer the industry first organised concierge service for Individual homestay owners.

Our concierge service makes you available for active sales by taking the complete responsibility of answering the queries as per the mutually expected average handling time, additionally we offer to take complete ownership on all passive sales opportunities available while interacting with a guest.